Privacy Policy

1. Introduction

Tax Service Centre ("TSC", "we", "us", or "our") operates the website tsc.net.in, the TSC mobile application, and related services including TSC Billing & Accounting Software, TSC EMS and TSC HMS (collectively, the "Services"). This Privacy Policy explains how we collect, use, disclose and safeguard your information when you use our Services, including when you search for a nearby CA or Tax Consultant partner using your pincode, register as a TSC Partner, or contact us.

By using our Services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this policy, please do not access or use our Services.

2. Information We Collect

We may collect the following categories of information:

• Account & Profile Information: Name, email address, mobile number, city, pincode, profile photo, and GSTP/professional details when you sign up or register as a TSC Partner or CA.
• Search Information: Pincode entered while searching for partners, used to show relevant results near you.
• Communication Data: Messages you send us via the contact form, WhatsApp, phone, or email, and any documents shared for service requests.
• Usage Data: Pages visited, features used, device type, IP address, browser type, and approximate location, collected automatically through analytics tools.
• Payment Information: Where applicable (e.g. course enrolment or subscription to our software products), payment status and transaction references. We do not store full card or banking credentials; these are processed by our payment gateway partners.

3. How We Use Your Information

We use the information we collect to:

• Match you with the nearest verified TSC Partner or CA based on your pincode
• Create and manage your partner or user profile and display your verified listing
• Respond to enquiries, provide customer support and process service requests
• Send updates, offers and information about GST/ITR courses, TSC software products, and compliance deadlines (you may opt out at any time)
• Improve, secure and troubleshoot our website and app
• Comply with applicable legal, tax and regulatory obligations

4. Sharing of Information

We do not sell your personal information. We may share information in the following limited circumstances:

• Public Partner Listings: If you register as a TSC Partner/CA, your name, city, profile photo and verification badge are displayed publicly on our Partner List so users can find and contact you.
• Service Providers: With hosting, analytics (e.g. Google Analytics), messaging (e.g. WhatsApp Business) and payment providers who process data on our behalf under confidentiality obligations.
• Legal Requirements: When required to comply with a legal obligation, court order, or to protect the rights, property or safety of TSC, our users, or the public.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, with notice provided where required.

5. Third-Party Services

Our Services link to or integrate with third-party platforms such as Google Analytics, WhatsApp, ShareThis and our own related products (TSC Billing, TSC EMS, TSC HMS). These third parties have their own privacy policies, and we encourage you to review them. TSC is not responsible for the privacy practices of external websites or apps linked from our platform.

6. Cookies & Tracking Technologies

We use cookies and similar tracking technologies (such as Google Analytics) to understand how visitors use our website, remember your preferences, and improve our Services. You can control or disable cookies through your browser settings; however, some features of the Services may not function properly if cookies are disabled.

7. Data Security

We implement reasonable administrative, technical and physical safeguards designed to protect your personal information from unauthorized access, alteration, disclosure or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your personal information for as long as necessary to provide the Services, comply with our legal obligations, resolve disputes, and enforce our agreements. Partner and CA profile data is retained as long as the account remains active, and may be removed upon request or account deactivation.

9. Your Rights & Choices

Depending on applicable law, you may have the right to:

• Access, correct or update the personal information we hold about you
• Request deletion of your account or profile from our Partner List
• Opt out of promotional emails, SMS or WhatsApp messages
• Withdraw consent for data processing where consent is the basis for processing

To exercise any of these rights, please contact us using the details below.

10. Children's Privacy

Our Services are intended for use by individuals who are 18 years of age or older, or by businesses and professionals. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected data from a minor, we will take steps to delete such information.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational or regulatory reasons. The "Last Updated" date at the top of this page will indicate when the policy was last revised. We encourage you to review this page periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please reach out to us:

• Address: Bahabalpur, Salipur, Cuttack, Odisha
• Phone: +91 9438710449 (Prasanna Nath)
• Email: service@tsc.net.in
• Working Hours: Mon–Fri, 9am – 6pm